Publisher Description
For Telstra StayConnected® customers only.
Telstra StayConnected® app gives you access to live agent support, self-help tools, and data protection features on your Android device.
How does it work?
This app offers you a simple way to resolve mobile device technical issues through live agent (StayConnected Plus customers only) or self-help support. Our self-help support allows customers to search for device-specific, step-by-step solutions. This app also provides data protection and back-up services (up to 10GB of contacts, photos, and videos), so if you suddenly don’t have access to your device, you can retrieve the important information on it as long as you have performed regular backups.
FEATURES INCLUDE:
Solve it.
• Search. Chat. Solve. With SolutionHub your personal tech expert.
• Click to call/chat – Customers can choose how they want to receive live agent support, either via chat or call (StayConnected Plus customers only)
• Ask a question – Device-specific, step-by-step solutions that resolve many frequently asked questions and common problems
• Did you know – Device-specific tips & tricks; learn how others are getting the most out of their devices
• Battery, Speed and Storage Diagnostics - to help you manage your device battery performance.
Secure it
• Back-up your content – StayConnected backs up your contacts, photos and videos in the cloud (up to 10GB)
• Locate and alarm –StayConnected helps you work out where you left your device and if the device is nearby, you can sound an alarm to help find it.
• Delete information and lock it – Secure personal content by using our erase and lock feature.
• Secure your mobile against security threats - Browse the internet safely and secure your mobile with our safe browsing, anti-virus and malware security features
For more information about StayConnected, you can visit telstra.com/stayconnected, and for Telstra StayConnected Business customers, visit telstra.com/business/stayconnected, or contact your nearest Telstra store.
You won't be charged data usage for viewing or using this app unless roaming overseas. (Downloading the app from the app store will count towards your monthly data allowance).